JZ10: Customer Experience Factor (CX) Episode Four – Your Front Line is Your Bottom Line

June 7th, 2023 by Matt Saul

Joe Zuccarello’s latest video is live for L2GD Members!

In this JZ10 Groomer Business Tip, ParagonPetSchool.com president Joe Zuccarello explains how to make, keep, and coach effective employees that positively represent your business. He also discusses how to avoid the pitfalls of poor worker placement and why the experience customers have with your staff is crucial in determining whether they keep coming back.

Joe is also the host of the “Hey Joe!” podcast where he interviews a wide range of pet industry subject-matter experts.

Each month, members get a BRAND NEW JZ10 on a broad range of topics, from keeping your staff happy to nailing your finances. Stay tuned for more!

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